If needed, a live photo or video can be requested from the individual themselves in the
chat.
How do I find a user on a website?
There are several ways to find a chat partner on the site:
in the “SEARCH” section
in the “LIKE” section
in the “ONLINE NOW” section
by clicking one of the notifications about other users’ messages or their activity on
the
site.
After you've found a ladie you like, press the "Chat now" button and start chatting.
Can I report inappropriate behavior?
First of all, be kindly informed that we deeply respect each of our users and do not welcome
any
signs of rudeness or abuse on the platform.
Therefore, if you definitely don't feel comfortable with someone, please start searching
among
other profiles.
If it seems to you that someone has mistreated you, there is an option for commenting on
their
behavior. Go to the chat with the person and select the "More" button, then select the
“Complain’. Then, thoroughly describe the essence of the problem and confirm it with
screenshots
of chats, videos, or any other materials that prove inappropriate behavior.
Our Support Team will investigate the issue, and you will receive detailed feedback as soon
as
possible.
Why do many users write me first?
This situation typically arises due to the fluctuating number of users on a website at any
given
moment. With a potentially higher number of users, users have the ability to initiate
conversations by sending messages and inviting you to chat. This means that you may receive
notifications with invitations from online users who wish to communicate with you.
Why can't I understand what someone means, or do they not understand me?
Users are writing messages themselves, and if their English isn't proficient enough, they may
use
translation tools and programs to facilitate the conversation.
Therefore, you may notice some inconsistencies or inappropriate words, which is normal, since
not
every user's level of English is fluent. Though some individuals have an impressive command
of
English, you shouldn't expect that of every single person you are chatting with.
How can I block someone?
To block a user, you need to go to the chat with them. In the upper right corner of the chat,
click "More" and select "Add to block list".
To see blocked users, go to your profile in the top menu and select the Block list tab. All
the
users you have blocked will be shown there. If necessary, you can remove a person from the
block
list.
How can I unblock someone?
In order to unblock a user, you must first go to the block list (the block list can be found
in
the "My profile" tab - in the top menu, there is the "Block list" button. Click on it. A
list of
users you have previously blocked will appear. Click on the chat with a person you want to
unblock. Next, in the top menu of the opened chat, press the "More" button and select
"Remove
from block list" in the drop-down list.
What if I suspect a user isn't real?
You need to contact the Support Team. Please describe in detail why you think a user is not
real.
You can attach screenshots of chats, videos, or any other materials to your appeal.
We will investigate the issue and report the results to you as quickly as possible.
To topics
Technical issues
I have a technical problem with your site.
If you’ve faced some technical problems on the site, please let us know with a message to
support@heartllink.com.
We will check all the information provided by you. Please describe in detail the
essence
of the technical problem you’ve faced while using our Service.
To help us solve your problem quickly, please take screenshots or record a video and
attach them to your request.
Also, please inform us whether you are using a mobile phone or a computer.
If you are using a mobile phone, please indicate the model of the phone.
If you are using a computer, please mention what browser you are using. The service https://2ip.io/
will help you to define your browser type.
I can’t send a message. What should I do?
p>You are most likely out of credits. You can check it in
your
account profile. If you are out of credits, you can purchase more credits to continue
chatting
at the following link: https://heartllink.com/users/account/payments_history.
If the problem concerns something else, please report the issue to our Support Team
support@heartllink.com
To help us solve your problem as soon as possible, please take screenshots or record a video
of
the problematic issue and attach them to your request.
I’ve experienced some issues on your site. Can somebody help me?
If you’ve faced some problems on the site, please let us know via support@heartllink.com/i>.
Also, you may use one of the feedback forms inside the site or on the main page.
Please, describe the problem using an option you prefer.
Also, take screenshots that are related to the problem and attach them to your request.
What if an email or password was marked as invalid when logging in?
To log in your account, you need to press the "Sign in" button on the main page of the
Site.
Make sure that you are not typing your data in the Registration fields.
If you cannot enter the site or your email has already been used, click the "Forgot your
password?" button in the tab "Sign in", then the "Reset password"
button
and change your password via the letter that will come to your email.
If the email ends up in the Spam folder, you will need to move it to the main folder in order
to
change the password and go to the site.
We hope this helps you solve the problem.
If it doesn’t help you, please contact us via support@heartllink.com.
Do you have an app?
Currently, our site is available for use only through a browser on a phone or
computer.
To topics
Credits and Payments
Do you store my credit card data?
We cannot see your credit card information. This information
is
stored at a bank. We are unable to see your credit card details. It is not possible to
make a
purchase by credit card without saving your card information at the bank. We assure you
that
your credit card information is safe and you can make payments without hesitation.
What cards may I use for payments?
A payment can be made with a credit or debit card. Please, ensure that your card may
be
used internationally and for online payments.
You can check that information by calling the phone number on the back of your card or by
contacting the bank in any other convenient way.
Please note that we do not accept Western Union, bank transfer payments or any other
forms
of payment aside from those indicated above.
Payments via credit cards
We accept Debit/Credit/Virtual Cards from:
Visa
MasterCard
Discover (only Unlimint)
Safety: Thanks to a multi-layered system of security, the billing information never
leaves
our system and is kept encrypted.
We accept payments via Verify by Visa and Mastercard SecureCode. If a payment is
unsuccessful, one of the reasons may be that 3D-secure is turned off.
Please ask your financial institution to turn this function on so that you can verify each
transaction manually by entering an extra password or a temporary code sent to your phone
via
text.
It seems to me I haven’t verified the funds charge
Please contact us directly so that we can send you detailed information on your purchases and
expenditure. Rest assured that if there is any incorrect billing (you paid for credits and
they
were not added, for example), we will add the credits or refund you accordingly.
Can I pay without a card?
You can pay via Google Pay or Apple Pay, provided that your card has been tied to these
services
and there are enough funds on it.
3D error, I get no code to confirm a payment
If you were trying to make a payment on our site and the payment wasn't successful, you
probably
entered the verification code incorrectly while approving the payment.
Please, check the code that you receive when trying to make the payment. It usually
comes
to the phone that is connected to the card you use. Then, try to enter it again after 5
minutes
from the last attempt.
If this doesn’t help, please contact your bank.
If you have not found the answer to your question, please contact
support
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